Canteen Stores Department (India) | CSD | Army | Air Force | Navy
Today, because of the surging aspirations of Service
personnel and their families and the media exposure to the improving standards
of living in our country, the CSD provides a range of quality branded and
unbranded products from shoe brushes to microwave ovens and cooking oil to
luxury cars. The portfolio has grown from just a few items of daily use in 1948
(when the Department was created) to over four thousand products today.
Information on all these products and brands is available on this web site through
a "know-all" Search Engine for the benefit of the consumer.
Organization
Structure
The governing body of the Canteen Services in India is the Board of Control forCanteen Services (BOCCS) which is headed by Hon'ble Raksha Rajya Mantri (RRM)
and has as members the Defence Secretary, Secretary Defence (Finance), the
Quarter Master General (QMG), COP (Naval HQ), AOA (Air HQ). The Board is
assisted by an Executive Committee of BOCCS while the day to day management of
CSD is controlled by the General Manager CSD who is ex-officio Chairman of the
Board of Administration. The General Manager (of the rank of Major General) is
assisted by two Joint General Managers, seven Deputy General Managers, 18
Assistant General Managers , 5 Regional Managers and 34 Area (Depot) Managers
and other Officers.
Not for
Profit
CSD like other chains has adopted best trade practices in all aspects of it's
operations but what distinguishes the Department from any and all other chains
is that it is not driven by the profit motive!
CSD Operations
CSD's trading operation is worked around seven basic product Groups.
Group I - Toiletries
Group II - Household Requisites
Group III - General Use Items
Group IV - Watches and Stationery
Group V - Liquor
Group VI - Food & Medicinal Items
Group VII - 4 Wheelers, 2 Wheelers & White goods.
While all these products are procured based on demand from URCs, products in
Group VII cannot be stored at URCs and neither can they be shelved! For this
reason, CSD procures these items from the trade on behalf of the end user
"Against Firm Demand" (AFD).
Suppliers
The Department works closely with more than 500 suppliers across the country
for supply of the range of products seen on URC shelves and at select trade
outlets (in the case of "AFD"). They are represented by leading
multinationals, large Indian companies and many small manufacturers, including
start-ups of ex-servicemen.
In order to achieve the best price for consumers, CSD encourages competition
among suppliers.
The Department has 34 depots
strategically located across India. This is the core strength of the CSD, which
puts its operation in close proximity to the thousands of URCs it has mandated
to serve. These Depots are the hub of the CSD chain.
Earlier, all supplies to these Depots were routed through the
Base Depot in Mumbai, however, due to the expansion of the operation, suppliers
are now given the option to supply locally to Depots closest to their
manufacturing/supply centres. This has reduced lead time and improved overall
operation of the Department.
The "power centre" of
CSD is Adelphi, a six storey structure in the commercial and financial centre
of Mumbai alongside the famous Churchgate Station. Adelphi houses the office of
the Chairman Board of Administration and General Manager of CSD and all leading
functional departments including:
• Management Services
• Secretariat Branch
• Finance & Accounts
• Personnel & Administration
• Electronic Data Processing
• Stores Branch (GS, LIF and AFD sections)
Vision
During the past seven decades, the Department has expanded
vertically and horizontally in response to the needs of the Army, Navy and AirForce, to meet the growing aspirations of troops, ex-servicemen and their
families. These captive customers are privileged in a very special way: CSD
ensures that the entire portfolio of products reaches them wherever they are
and that these products are available at a uniform price across the network.
In recent years the Department has introduced high levels of
digitization in operations to ensure efficient inventory management and to
achieve maximum consumer satisfaction.
The Department continues to strive to increase the efficiency
of all existing systems with a view to reduce costs across the organization,
improve response time for new product introductions and to hasten the pace of
deliveries to local depots and ultimately to URCs. CSD believes that this is
the best way to ensure that the customer gets quality goods at the right time
and the right place.
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